Question 1

What is Peppy Care?

Accepted Answer

Peppy Care is a telehealth platform that connects patients with licensed medical providers who specialize in peptide therapy. We offer personalized treatment plans, FDA-regulated compounded peptides shipped directly to your door, and ongoing clinical support — all from the comfort of your home. Our services are available to patients in all 50 states.

Question 2

How does the consultation process work?

Accepted Answer

Getting started is simple. First, you complete a brief online health questionnaire that covers your medical history, current symptoms, and wellness goals. A licensed provider reviews your information and schedules a virtual consultation to discuss your needs. Based on that evaluation, your provider designs a personalized peptide therapy plan. Once approved, your medications are compounded at a licensed pharmacy and shipped directly to you with clear dosing instructions.

Question 3

Do I need a prescription for peptide therapy?

Accepted Answer

Yes, all peptide therapies require a valid prescription from a licensed medical provider. During your consultation, your Peppy Care provider will evaluate whether peptide therapy is appropriate for you and, if so, will issue a prescription on your behalf. You never need to visit a separate doctor or pharmacy — we handle the entire process.

Question 4

How quickly will I see results?

Accepted Answer

Results vary depending on the specific peptide, dosage, and your individual health profile. Some patients report improvements in energy, sleep, or recovery within the first one to two weeks. For outcomes such as body composition changes or enhanced cognitive function, it may take four to eight weeks of consistent use. Your provider will set realistic expectations during your consultation and monitor your progress throughout treatment.

Question 5

Is my treatment monitored by a doctor?

Accepted Answer

Absolutely. Every Peppy Care patient is paired with a licensed medical provider who oversees their treatment from start to finish. Your provider reviews your intake, prescribes your therapy, and remains available for follow-up consultations, dosage adjustments, and any questions that arise. You have 24/7 access to your care team through our secure messaging platform.

Question 6

What if I experience side effects?

Accepted Answer

While peptide therapies are generally well-tolerated, some patients may experience mild side effects such as temporary redness at the injection site, mild nausea, or headaches. If you experience any adverse effects, you can reach your care team 24/7 through the Peppy Care platform. Your provider will assess your symptoms and adjust your treatment plan as needed to ensure your safety and comfort.

Question 7

Can I cancel or change my plan?

Accepted Answer

Yes. You can modify or cancel your treatment plan at any time by contacting our support team or through your patient portal. There are no long-term contracts or cancellation penalties. If you wish to pause treatment, your provider can help you taper off safely. We recommend providing at least 48 hours notice before your next billing cycle to avoid being charged for the following month.

Question 8

Is my health information secure?

Accepted Answer

Your privacy is our top priority. Peppy Care is fully HIPAA-compliant and uses industry-standard encryption to protect all personal health information. Our platform, medical records, and communications are secured with end-to-end encryption. We never sell or share your data with third parties for marketing purposes.

Question 9

What are peptides and how do they work?

Accepted Answer

Peptides are short chains of amino acids that act as signaling molecules in the body. They play critical roles in regulating processes such as growth hormone release, metabolism, immune response, tissue repair, and cognitive function. Therapeutic peptides work by mimicking or enhancing these natural signaling pathways, helping the body restore optimal function at the cellular level.

Question 10

What types of peptides do you offer?

Accepted Answer

Peppy Care offers a curated selection of research-backed peptides targeting key health goals including metabolic optimization, muscle recovery and repair, energy and vitality, cognitive performance, and sexual health. Specific peptides available through our platform include BPC-157, Sermorelin, Ipamorelin/CJC-1295, PT-141, and others. Your provider will recommend the most appropriate peptide or combination based on your health profile and goals.

Question 11

What is included with my peptide treatment plan?

Accepted Answer

Every Peppy Care treatment plan includes a comprehensive virtual consultation with a licensed provider, a personalized prescription, your compounded peptide medication shipped from a licensed pharmacy, all necessary supplies for administration, detailed dosing instructions, and ongoing provider access for follow-ups and adjustments. There are no hidden add-ons — everything you need is included in your monthly plan.

Question 12

How are peptides administered?

Accepted Answer

Peptides are most commonly administered via subcutaneous injection using a small insulin-style needle, which most patients find virtually painless. Some peptides are also available in oral capsule form. Your provider will recommend the best route of administration based on the specific peptide prescribed and your personal preference. Detailed instructions and, if applicable, injection training resources are included with every order.

Question 13

Are peptide treatments FDA-approved?

Accepted Answer

Peptide therapies prescribed through Peppy Care are compounded by licensed 503A and 503B pharmacies that operate under strict FDA and state board of pharmacy regulations. While individual compounded formulations are not independently FDA-approved products, the active pharmaceutical ingredients used are FDA-regulated, and all compounding is performed in accordance with current Good Manufacturing Practices (cGMP). Your provider will explain the regulatory status of any peptide recommended for your plan.

Question 14

Can I combine multiple peptides?

Accepted Answer

Yes, in many cases peptides can be safely combined to address multiple health goals simultaneously. For example, a provider may recommend pairing a growth-hormone-releasing peptide with a recovery peptide for patients focused on both body composition and athletic performance. All combinations are carefully evaluated by your provider to ensure safety, efficacy, and proper dosing.

Question 15

How long does a typical treatment cycle last?

Accepted Answer

Treatment duration depends on the peptide and your individual goals. Most peptide protocols run in cycles of eight to twelve weeks, followed by a rest period before resuming if needed. Some maintenance protocols may be prescribed on a longer-term basis. Your provider will outline a clear treatment timeline during your consultation and adjust it based on your progress and lab work.

Question 16

Are there any contraindications?

Accepted Answer

Peptide therapy may not be appropriate for individuals who are pregnant or nursing, have active cancer, or have certain autoimmune or endocrine conditions. A thorough medical history review is conducted during your consultation to identify any potential contraindications. Your provider will discuss all risks and benefits with you before prescribing any treatment.

Question 17

How are your peptides compounded?

Accepted Answer

All Peppy Care peptides are compounded by licensed U.S.-based pharmacies that meet rigorous quality and safety standards. Our pharmacy partners hold 503A or 503B registrations and follow current Good Manufacturing Practices (cGMP). Each batch undergoes third-party testing for purity, potency, and sterility before being shipped to patients. We never source from overseas or unregulated suppliers.

Question 18

What is the difference between capsules and injectables?

Accepted Answer

Injectable peptides are administered subcutaneously and typically offer higher bioavailability, meaning more of the active compound reaches your bloodstream. Oral capsules are more convenient and preferred by patients who want to avoid injections, but may have slightly lower absorption rates for certain peptides. Your provider will recommend the optimal delivery method based on the specific peptide, your health goals, and your comfort level.

Question 19

How much does peptide therapy cost?

Accepted Answer

Peppy Care treatment plans start at $179 per month, which includes your provider consultation, personalized prescription, compounded medication, supplies, and ongoing clinical support. Pricing may vary depending on the specific peptide or combination prescribed. Your provider will provide a transparent cost breakdown before you commit to any plan.

Question 20

Do you accept insurance?

Accepted Answer

Peppy Care operates on a direct-pay model and does not bill insurance. This allows us to keep the process simple, reduce wait times, and maintain competitive pricing without the restrictions that insurance companies often impose on peptide therapies. No insurance referral or prior authorization is needed to get started.

Question 21

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Klarna for flexible pay-over-time options. All transactions are processed through a secure, PCI-compliant payment system.

Question 22

Are there bundle discounts?

Accepted Answer

Yes, Peppy Care offers discounted pricing when you prepay for multi-month treatment plans. Bundling your plan for three or six months can provide meaningful savings compared to month-to-month billing. Specific bundle pricing will be presented during your consultation and on your treatment summary page.

Question 23

Is there a consultation fee?

Accepted Answer

No. Your initial consultation with a licensed Peppy Care provider is completely free. There is no obligation to purchase a treatment plan after your consultation. We believe every patient deserves the opportunity to explore whether peptide therapy is right for them without a financial barrier.

Question 24

What is your refund policy?

Accepted Answer

If you are unsatisfied with your treatment for any reason, please contact our support team within 30 days of your order. Unopened and unused medications may be eligible for a full refund. Once a compounded medication has been opened or administered, it cannot be returned due to safety regulations. Refunds for consultations are evaluated on a case-by-case basis. Full details are available in our Refund Policy.

Question 25

When will I be charged?

Accepted Answer

You are charged when your treatment plan is confirmed and your prescription is sent to the pharmacy for compounding. For recurring monthly plans, your card is billed automatically on the same date each month. You will always receive an email notification before any charge is processed, and you can update your payment method or cancel at any time through your patient portal.

Question 26

Are there hidden fees?

Accepted Answer

Absolutely not. Peppy Care is committed to transparent pricing. Your monthly plan includes your consultation, prescription, medication, supplies, and shipping — there are no surprise charges, enrollment fees, or administrative costs. The price quoted during your consultation is the price you pay.

Frequently asked questions

Still have questions?